Course Curriculum

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Curriculum

SERVICENOW SYSTEM OVERVIEW

  • What is ServiceNow
  • Introduction
  • Architecture
  • ITIL Concepts ( ITIL 3 , 5 Stages, I, P, C, A , CMDB, SLM, SC)
  • How to raise instance request? 3 Hours
  • ServiceNow Incident Walk Through
  • Problem Management Walk Through
  • ServiceCatalog
  • Change Management
  • Reports
  • Knowledge Management
  • Data Importing
  • Foundation Data Administration
  • Users Administration
  • Group Administration
  • Roles Administration

SERVICENOW ADMINISTRATION

  • Administering the Foundation data
  • Administering the application specific configurations
  • Risk Assessment
  • Risk Conditions
  • Mass Update CI
  • CAB Definition
  • Survey
  • Connect

SERVICENOW SYSTEM DEVELOPMENT

  • Tables & Columns
  • Import Sets & Transformation Mapping
  • Report Development
  • Form Design / Table Development
  • Notifications
  • Business rules
  • Client Scripts
  • UI actions
  • Access Control List(ACLs)
  • Script Include
  • UI Policies
  • Data Policies
  • Schedule Jobs
  • SLAs
  • Update Sets
  • Visual Board

SERVICENOW CMDB

  • Configuration Management Process

SERVICENOW DISCOVERY

  • Discovery Process

SERVICENOW INTEGRATION OPTIONS

  • Integration Approaches

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PRIVATE COURSE
  • 10 Hours
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